What is Mothersbond?

Mothersbond is Nigeria’s most simplified mother and child resource and shopping Centre. We cater to the needs of mothers, (as well as fathers and other caregivers) to ensure that the bonding experience with the child is as smooth, fun and memorable as possible.

 

What is the benefit of buying from Mothersbond?

We offer a simplified online buying interface. This is deliberate because we researched and found out that pregnant ladies, nursing mothers and mothers who care for little children are overwhelmed by their circumstances and want an easy interface when it comes to buying items, they also want options and the best advice available.

Our philosophy is simple: Offer ONLY the best products (even if it limits choices), and back them with guarantees. Provide advice and bonding tips for our audience and users. Offer the best possible service and timely delivery of products at your doorstep.

 

 

Does Mothersbond Charge to provide counsel to users?

No, the Mothersbond advisory services are free. We make money through the sale of products listed in the shop of our site. So if you like what we do and wish to support our work, kindly make a purchase. If you do not need any item listed on the store, make a purchase on behalf of a mother or a baby you love and we would deliver directly to them with your name on the item.

Does Mothersbond Experts offer Physical Medical Exams?

Mothersbond experts don’t offer physical exams. Please see your doctor or specialist (gynecologist or pediatrician) for specific guidance. And advice offered on Mothersbond shouldn’t replace a direct consultation with your personal medical service provider.

 

Why Does Mothersbond allow other users to comment on Questions?

In most cultures around the world and in Africa, raising a child is a communal effort and getting advice from peers and even older mothers and parents can be of great help. We wouldn’t want to miss out on this source of knowledge which could be of great use. However, any feedback provided by experts would be tagged accordingly, while those provided by other users would also be tagged accordingly.

 

What does it take to engage Mothersbond Services?

It costs absolutely nothing to engage our services. We love babies and we love to see them bond with their parents. We even make donations within our resources to help underprivileged mothers and children enjoy this bonding process. We raise money for this from the sale of items on our store.

 

How long does it take to lodge a request for advice and get feedback?

It takes approximately 24 hours or less to get feedback on questions asked. Our ‘team of experts’ are trained consultants in different spheres of life and we cannot afford to pay them fulltime, although that is our future goal. So as soon as we receive requests or questions, we forward same to them and they give their best feedback.

 

 

What’s the minimum order value required to place an order?

There is no minimum order value to be placed but all orders attract a corresponding delivery charge.

 

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email confirming the order.

 

How do I check my order status?

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder or give us a call.

 

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24.

 

Is it mandatory to register before placing an order?

You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and so as to avoid doing same thing again each time you wish to make a purchase.

 

How long will it take to receive my orders?

We aim to deliver within 1 to 2 days and we engage you on phone in order to arrange how best to achieve this. However, for all areas serviced by reputed couriers, the delivery time would be within 3 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach.

 

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

 

Who pays for the shipping charges?

We provide Free Shipping on all Orders above or equal to N100, 000/- or more. For Orders below this amount, standard shipping applies.

 

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

 

What is your Return Policy?

We have a 30 days return policy for Clothes & Footwear and a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes and Creams.

Please click for more details Here.